12 ROUNDS BOXING LIMITED
TERMS & CONDITIONS
This agreement commences on the date you begin your membership with us.
You will be entitled to all the rights and privileges set out for the type of membership you have purchased.
All memberships, programmes and services purchased are non-refundable. Memberships can be transferred to a later course within a 3-month period. Any transfer made will incur a £30 admin fee. To transfer a course or change start date of a package email email@example.com
It is the customers responsibility to attend the scheduled sessions. Any missed sessions can be used at the Friday catch up class which must be booked by the customer via calendar on Team up app https://itunes.apple.com/app/id1449504627
All sessions must be completed within the 1 month timeframe and cannot carried over to additional course. Exception will only be made upon proof of medical issue or injury.
Your Team Up Account
12 Rounds Boxing operates a self-service membership management system via ‘Team Up’.
On joining 12 Rounds Boxing you must claim/set up your Team Up account.
You are responsible for making changes to your membership using your team up account.
You can find support and guidance online at the link below as well as details on how to contact the team up customer service team. https://support.goteamup.com/en/collections/1740735-for-members-athletes-and-customers
If you ask 12 rounds to make changes to your account, you will incur a £30 admin fees.
You are responsible for keeping your team up details up to date at all times.
Booking Sessions (Not applicable to Personal Training Clients)
You must book into the sessions you want to attend each week via your team up account.
You can download the mobile app ‘Team Up Members’ from Google Play or The App Store or do this via our website.
You can book sessions up to 21 days in advance.
If you do not book you will be refused entry to the class.
Cancelling Sessions (Not applicable to Personal Training Clients)
Please be courteous to other users and cancel sessions you have booked but cannot attend.
You must cancel your session 4 hours before it is due to start if you do not want to lose the session.
Cancellations between the hours of 12am and 6am will not be counted in the 4 hour requirement. eg. a 7.00am session must therefore be cancelled before 9pm the evening before.
Sessions cancelled less than 4 hours before they are due to start will be deemed ‘late cancels’ and lost.
Late Arrival (Not applicable to Personal Training Clients)
If you are more than 15 minutes late to a session, you will be refused entry and your session will be lost.
Waiting lists (Not applicable to Personal Training Clients)
If you are on the waiting list, you will be notified if a slot becomes available.
The offer is time limited, and you must therefore monitor your notifications and accept this slot to secure your place.
If you do not accept your place within the time limit, it will be offered to the next person on the list.
We highly recommend you download the ‘Team Up Members’ mobile app and agree to push notifications so that you don’t miss out.
To book a kid’s package parent/guardian should set up account in CHILDS name using parent email as a contact. Emergency contact details, waiver form and PARQ must be completed before child attends session.
For more than one child you can set up a FAMILY ACCOUNT and add family members.
See link below for guidance in setting up child/family account.
Kids should be collected by a parent or guardian upon class end time. Should you be running late to collect your child you must inform 12 Rounds staff immediately by contacting gym on 0207 924 4404.
Kids must adhere to 12 Rounds rules when in class. If any child continually breaks the rules, or is repeatedly disruptive in class, staff will notify parents and membership will be discontinued.